Terms and conditions
document (together with any documents referred to in it) tells you the terms
and conditions (the 'Conditions') upon which we will sell the Goods to you. You
may print a copy for future reference.
Day: a day other than a Saturday, Sunday or public holiday when banks in
England are open for business.
Outside Our Control' has the meaning given in clause 15.
means the goods listed on our website ('the Website') which we may supply.
1.5. Before confirming
your order please read through these Conditions and in particular our
cancellations and returns policy at clause 11 and limitation of our liability and
your indemnity at clause 13.
ordering any of the Goods, you agree to be legally bound by these Conditions.
You will be unable to proceed with your transaction if you do not accept these
terms and conditions.
2. About us
Website is owned and operated by Venlinear Ltd ('we'/'us'/'our'), a limited
company (trading as Globrite / Globriteworld),
registered in England and Wales under company number: 09832343 having our
registered office at Venlinear Ltd, Westgate House, Westgate Road, London, W5
1YY. Our VAT Number is 226209134.
telephone number is 0203 795 7279.
2.3. Our email
address is Info@Globriteworld.com.
3. Overseas orders
3.1. We may
accept orders from individuals located outside the United Kingdom and ship
overseas subject to you paying any additional shipping or postage costs. All
orders are at our discretion.
3.2. We will
inform you of any additional shipping or postage costs as soon as possible
after you have placed the order. If you do not wish to pay these costs you may
cancel your order. If you wish to continue with the order you must confirm to
us that you will pay these additional costs within 7 days of us telling you
what they will be. If we do not receive this confirmation from you within this
time period, we will treat you as having cancelled your order.
note that when shipping products internationally, you should be aware that
cross-border shipments are subject to opening and inspection by customs
3.4. If we
agree to supply any goods ordered from the Website for delivery outside the
United Kingdom, they may be subject to import duties and/or additional taxes or
expenses incurred due to complying with foreign regulatory requirements or
laws. You will be responsible for payment of any such duties and/or taxes in
addition to our price including VAT and the cost of delivery. Please note that
we have no control over these charges and cannot predict their amount. Please
contact your local customs office or taxation authority for further information
before placing your order.
4. Eligibility to purchase from the Website
To be eligible to purchase the Goods and lawfully enter into and
form a contract with us, you must be 18 years of age or over.
prices of the Goods are quoted on the order page.
and any other charges quoted on the order page are based on delivery of the
Goods in the United Kingdom unless otherwise specified.
quoted do not include the costs of delivery of the Goods. The costs of delivery
of the Goods will be shown separately on the order page and added to the amount
payable by you.
otherwise stated, the prices quoted include VAT.
can be made by any major credit or debit card or by using a PayPal account.
placing an order, you consent to payment being charged to your debit/credit
card account or PayPal account as provided on the order form.
6.3. If you
pay us by credit or debit card or PayPal account, we will take payment from
your card or PayPal account for the Goods when we dispatch the Goods to you.
6.4. We shall
contact you should any problems occur with the authorisation of your card or
payment through your PayPal account.
clause 7.2 applies, you must pay us interest on
any amounts you owe us and fail to pay us on the due date at the rate of 3% a
year above the base lending rate of Barclays Bank from time to time, accruing
daily from the due date until the date of payment, whether before or after judgment.
7.2. We will not charge you interest
7.2.1. for the
period of dispute in respect of an invoice that you dispute in good faith,
provided you have advised us within a reasonable time of receiving it that you
dispute it and your basis for disputing it.
process and formation of a contract
Website, catalogue and brochure merely illustrate our Goods and the packaging
of the Goods. Your computer may not accurately display the colours of the
Goods. Although we aim to accurately depict our Goods and their packaging,
there may be differences between the packaging and the colours of the Goods
delivered to you and those shown on our Website and in our catalogue and
orders are subject to acceptance and availability. If we are unable to supply
you with the Goods in your order due to matters such as unavailability of
stock, materials, key staff or an Event Outside our Control or because we have
identified a mistake in the description of the Goods or the price stated by us,
we will notify you. We will not proceed with the order and will refund any sums
you have paid us.
8.3. If the
Goods are temporarily unavailable, we will notify you by email of the date they
are expected to be available. You will have the option either to wait until
they are available or to cancel your order. If you cancel your order, we will
refund any sums you have paid us.
8.4. Any order
placed by you for the Goods constitutes an offer to purchase them from us.
8.5. You agree
that if we contact you to acknowledge receipt of your order such communication
shall not amount to our acceptance of your offer to purchase the Goods.
'Confirmation Notice' means an email which we send to you to confirm that we
have dispatched the Goods. A Confirmation Notice will be our acceptance of the
offer made in the order to which that Confirmation Notice relates.
contract between you and us for the supply of the Goods (the 'Contract')
incorporating the version of these Conditions in force at the time of your
order will come into existence when we send you the Confirmation Notice
relating to your order. You may print and keep a copy of the Confirmation
Notice for future reference.
8.8. If you
think that there is a mistake in the Confirmation Notice or if you wish to make
any changes, please contact us to discuss this. If you request a change, we
will tell you if that is possible and about any changes to the price, delivery
or performance dates or any other changes that we need to make as a result of
your request. We will ask you if you wish to go ahead with the change.
8.9. We may make
technical adjustments to the Goods to improve them or to comply with relevant
laws and regulatory requirements,
to these Conditions as a result of changes in any relevant laws and regulatory
to these Conditions as a result of changes in how we accept payment from you,
in the amount payable by you to the extent of any changes in the VAT included
in the price or payable in relation to the price.
8.10. If we
make any changes in accordance with clause 8.9 we will give you written notice of the
changes before we supply the Goods. You can choose to cancel the contract if
the change would be significantly to your disadvantage.
variation to these Conditions which have been incorporated into the Contract or
to the Contract other than those mentioned in clause 8.9 shall
only be binding when agreed in writing and signed by you and us.
9.1. The Goods
will be delivered to you at the address you provided during the order process
which must be the address that is the billing address of your payment card if
you have paid by card.
9.2. Any dates
quoted for delivery of the Goods are approximate only. If no date is specified
then it will take place as soon as reasonably possible, but in any event within
30 days of the date of the Confirmation Notice, unless there is an Event
Outside our Control, in which case clause 15 shall apply.
9.3. If you
have agreed with us in advance to collect the Goods from our premises,
shall occur at our premises when we hand the Goods to you.
clause 9.5 applies, if we have agreed to deliver
the Goods to a delivery address which you have given us, delivery shall occur
when we place the Goods in the physical possession of you or anyone you have
identified to us as the person authorised by you to take delivery of the Goods,
or anyone at your address.
9.5. If you
have asked us to use an independent carrier other than our normal carrier to
deliver the Goods to you, delivery shall occur when we deliver the Goods to
9.6. You must
examine the Goods within a reasonable time after arrival and let us know as
soon as reasonably possible if they are faulty, damaged or not as described.
9.7. If no one
is present at your delivery address to take delivery, we will advise you of our
attempted delivery. You must then contact us to make arrangements for us to
deliver the Goods.
9.8. We may
end the contract with you and charge you for any extra storage costs we have
9.8.1. we have
agreed to deliver the Goods, you have not been available to take delivery on
the date we agreed to deliver them, and we have not been able to re-arrange
delivery within 14 Business Days of the original delivery date.
Christmas deliveries, we recommend that you check the Website for the last
order date. We will endeavour to dispatch all Goods that are in stock within 24
hours. However, we cannot guarantee delivery by 24th December.
10.1. The Goods
will be at your risk from the time of delivery.
of the Goods will only pass to you when we receive full payment of all sums due
in respect of them including VAT and the cost of delivery.
your Contract and returns
11.1. Cancelling before Confirmation Notice
11.1.1. You may
cancel your order for the Goods by notifying us of your decision to cancel at
any time prior to us sending you a Confirmation Notice.
11.1.2. You may
notify us of your decision to cancel by the cancellation button next to the
order on your ‘My Account’ page.
statement that you wish to cancel quoting your name, address, the name or a
description of the Goods and your order reference number to weborders@Globriteworld.com.
11.2. Cancellation after Confirmation Notice
'Cancellation Period' means the period between the date we send you a
Confirmation Notice and the expiry of 14 calendar days after the day you
receive the Goods.
to clause 11.5, you may cancel
the Contract at any time during the Cancellation Period by notifying us of your
decision to cancel.
11.2.3. You may
notify us of your decision to cancel by email
statement that you wish to cancel with your name, address, the name or a
description of the Goods and your order reference number sent to weborders@Globriteworld.com.
11.3. Return of
receiving notice of your cancellation, we will contact you and provide details
of where you must return the Goods and other relevant instructions. You must
then return the Goods to us without delay and at the latest within 14 days of
notifying us of your cancellation.
11.3.2. You must
return the Goods at your own risk and at your own cost unless we offer to pay
the cost of return. We may offer to collect the Goods from you and charge you
for the cost of collecting the Goods. If we offer to collect the Goods, we will
contact you to ascertain whether you agree to us collecting the Goods, whether
you agree to pay the costs of collection if we are charging you for collection,
and if so, to make arrangements for collection. If you agree to pay the costs
of collection, we may deduct this from any sum we owe you.
11.3.3. If the value of the Goods is reduced
as a result of your handling of them beyond what is necessary to determine the
nature, characteristics or functioning of the Goods, we will be entitled to
claim this reduction in value from you and to deduct it from any money which
you have paid us.
11.3.4. All goods
that are returned as ‘unwanted’ must be sealed and in its original packaging.
11.4. Refunds on cancellation
11.4.1. So long as you are entitled to
cancel and have complied with your obligations under clauses 11.2 and 11.3, we will refund you the balance of the price
and any standard delivery costs you paid to us after deducting:
reduction in the value of the Goods in accordance with clause 11.3.3; and
220.127.116.11. any cost
to us of collecting the Goods (if applicable).
11.4.2. If the
Contract is for the supply of goods only, or for goods and services with the
main purpose being the supply of goods, unless we have agreed to collect the
Goods from you, we will refund you the sum in clause 11.4.1 within 14 days after the earlier of:
18.104.22.168. the day
on which we receive the Goods back from you, or
11.4.3. If the
Contract is for the supply of goods only, or for goods and services with the
main purpose being the supply of goods and we have agreed to collect the Goods
from you, we will refund you the sum in clause 11.4.1 within 14 days of our receipt of your
11.4.4. We will
refund you the sum in clause 11.4.1 using the same method of payment used
by you, unless you agree to a refund by a different method of payment.
to the right to cancel
You will not have a right to cancel in the following situations:
Contract is for goods which are bespoke or have been personalised or which may
deteriorate (such as food).
Contract is for the supply of alcoholic beverages where their value is
dependent on fluctuations in the market which cannot be controlled by us, we
have agreed the price and we can only deliver after 30 days.
Contract is for accommodation, transport of goods, vehicle rental services,
catering or services related to leisure activities where there is a specific
date or period for performance.
Contract is for the supply of sealed audio or video recordings and computer
software and they have become unsealed after delivery.
Contract is for the supply of sealed goods which are not suitable for return
due to health protection or hygiene reasons and they have become unsealed after
Contract is for the supply of newspapers, magazines and other periodicals,
except for subscription contracts.
11.5.7. The Contract
is for the supply of goods which have become mixed inseparably with other items
If you have a comment, concern or complaint about any Goods you
have purchased from us, please contact us by email at complaints@Globriteworld.com
or by post at Venlinear Ltd, Westgate House, Westgate Road, London, W5 1YY.
13.1. We have a duty to supply
Goods to you that conform to the Contract including a duty to ensure that
13.1.1. the Goods
are as described in the contract
13.1.2. the Goods
correspond to any samples we have sent you
13.1.3. the Goods
are fit for any purpose you specifically told us they were required for, and
are not faulty
13.2. We cannot
exclude our liability for a failure to comply with these duties mentioned in
this sub-clause. Nothing in these Conditions affects your legal rights if these
duties are not complied with. You can obtain advice about your legal rights
from Citizens Advice if you need to.
13.3. We cannot exclude or limit
our responsibility to you for:
13.3.1. Death or
personal injury resulting from our negligence or the negligence of our
13.3.2. Fraud or
13.3.3. A claim
for a defective product against us if we do not give you the name of the person
who supplied the product to us within a reasonable time of your request for us
to do so.
13.4. We are
responsible for foreseeable loss or damage which you suffer as a result of a
breach by us of the Contract or as a result of our failure to act with
reasonable care and skill. Loss or damage is foreseeable if either it is
obvious that it will happen or if, at the time the contract was made, both we
and you knew it might happen, for example, if you discussed it with us during
the sales process. We are not responsible for unforeseeable losses.
13.5. You are
purchasing the Goods as a consumer. If you purchase the Goods for any business
purpose including for re-sale, we will not be liable for any business losses,
loss of profits, loss of contracts, loss of business opportunities, loss of
management time, loss of business data or losses due to interruption of your
13.6. We will
not be responsible for any delay in delivering the Goods if
13.6.1. we have
asked you to provide specified information that is necessary for delivering the
13.6.2. you have
failed to provide complete and accurate information or you have provided such
information later than the date we have asked you to supply it by.
14.Our rights of
We reserve the right to terminate the Contract by writing to you
if you fail to make any payment to us when due and you still do not make
payment within 14 days of us reminding you that payment is due.
outside our control
for our obligations under this clause, we shall not be responsible for delays
or failures in delivery or performance of our obligations to you resulting from
any act, event, omission, failure or accident outside our reasonable control
('Event Outside Our Control').
15.2. We will
take all reasonable steps to minimise a delay in performing our obligations to
you which arises from an Event Outside our Control.
15.3. We will
promptly notify you of any Event Outside Our Control which prevents us from or
delays us in performing our obligations to you, giving details of it and (where
possible) the extent and likely duration of any delay.
performance will be deemed to be suspended for the period that the Event
Outside Our Control continues.
15.5. You may
end the Contract after we have notified you of an Event Outside Our Control and
we will then refund you any money you have paid to us under the Contract for
the Goods which we have been unable to deliver to you.
You authorise us to process and transmit your name, address and
other personal information supplied by you (including updated information) to
information from third parties about you, including, but not limited to, credit
reports and so that we may authenticate your identity
the Goods and Services to you
16.3. carry out
checks to ensure you have adequate funds and fulfil security and fraud
the payment and delivery information provided by you during the order process
(included any updated information) for the purpose of obtaining authorisation
from your card issuer or PayPal
your name, address and other personal information supplied by you during the
order process against appropriate third party databases including the card
issuer, registered credit reference agencies and fraud prevention agencies.
you of similar Goods we provide, but you may contact us at any time to request
that we stop informing you of these.
Except for our affiliates, directors, employees or
representatives, a person who is not a party to the Contract has no right under
the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the
Contract but this does not affect any right or remedy of a third party that
exists or is available apart from that Act.
reserve the right to change the domain address of this Website and any
services, products, product prices, product specifications and availability at
effort is made to keep information regarding stock availability on the Website
up to date. However, we do not guarantee that this is the case, or that stock
will always be available.
18.3. If any
provision of these terms and conditions is held by any competent authority to
be invalid or unenforceable in whole or in part, the validity of the other
provisions of the Contract and the remainder of the provision in question will
not be affected.
Contracts are concluded in English only.
18.5. If we
fail, at any time during the term of a Contract, to insist upon strict
performance of any of your obligations under it or any of these terms and
conditions, or if we fail to exercise any of the rights or remedies to which we
are entitled under the Contract, this shall not constitute a waiver of such
rights or remedies and shall not relieve you from compliance with your
18.6. A waiver
by us of any default shall not constitute a waiver of any subsequent default.
These Conditions and the Contract are governed by the laws of
England and Wales.